Delivery Policy

• Customers must measure their space before purchasing. No refunds or store credits for items that don't fit.
• Items are delivered by professional home delivery teams at AMJ Campbell to your chosen room. Assembly service is available for an extra fee.
• Delivery cost varies by distance and number of items. Enter your address at checkout for pricing. Heavy and large items may incur additional charges.
• Delivery Rates:
  • 0-80 KMs (1 to 3 items): FREE
  • 81-120 KMs (1 to 3 items): FREE
  • 121-160 KMs (1 to 3 items): $139.00
  • 161-201 KMs (1 to 3 items): $172.00
  • 202-241 KMs (1 to 3 items): $225.00
• Free delivery is only available for orders within 120km of the stores address. For orders over 241km please call to request a quote.
• Items must be delivered within 14 days of purchase. After 14 days, a storage fee of $5 per day per item applies, charged to your original payment method.
• Be present during the delivery window, or a second delivery fee will be charged. Report any issues before the delivery team leaves; otherwise, the sale is final.
• Items are final sale once the delivery team leaves. No exchanges or credits after delivery. Appliances and items needing assembly have a 7-day test period.
• A signature and a photo of the delivered items are required.
• For special arrangements, call 866-819-5093 or email info@thefurnitureshop.ca.

Pick-Up Policy

• Items can be picked up in-store from Tuesday to Saturday, 10:00 AM to 4:00 PM. Pick up within 14 days of notification, or a $5 per day per item storage fee applies.
• Check the product condition before leaving the warehouse. LeFurnitureShop.ca is not responsible for damage during loading
• For special arrangements, call 866-819-5093 or email :  info@thefurnitureshop.ca.

Return Policy

• If an item doesn't meet your expectations upon delivery or pickup, and the delivery team is still on site, we will issue a store credit for items in original condition.
• Items in boxes or appliances have a 7-day satisfaction period.
• Non-returnable items include:
  • Gift cards
  • Final Sale items
  • Last Chance and Handyman Collections
  • Single items from bundles
  • Assembled items
• Delivery charges are non-refundable.
• For returns, email info@thefurnitureshop.ca with your order number, name, and contact information.
• Refund options:
  • Store credit for unsatisfactory items
  • Full refund if items are damaged during delivery 
• For special arrangements, call 866-819-5093 or email info@thefurnitureshop.ca.

Pricing Errors

While we strive to ensure accurate pricing on our website, errors may occur. If a product is listed at $0 due to a manifest system error, this price is deemed a mistake, and any associated purchase will not constitute a valid contract. Under Quebec law, consent may be vitiated by error, particularly if it is obvious or relates to the nature of the contract or the object of the prestation.

By agreeing to our terms and conditions during checkout, you acknowledge and accept that:

1. Pricing errors may occur, and no contract is formed when a pricing error is evident.
2. The seller reserves the right to void such transactions and cancel any associated orders.